Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Complete contact forms or request-a-quote forms on our Site
• Subscribe to our newsletters or technical bulletins
• Request technical consultations or custom formulation services
• Correspond with us via email, telephone, or other communication channels
• Attend industry events, trade shows, or webinars where NCPS participates

This information may include:

• Full name, job title, and company name
• Business email address and telephone number
• Mailing address and geographic location
• Details about your oilfield operations, well conditions, or technical requirements
• Any other information you choose to provide in correspondence

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

• Device Information: Browser type and version, operating system, device type, and screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through our Site
• Network Information: Internet Protocol (IP) address, Internet Service Provider (ISP), and general geographic location derived from IP
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 5 below)

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as business partners, industry databases, marketing platforms, and publicly available sources, which we may combine with information we collect directly.

2. How We Use Your Information

We use the information we collect for the following business purposes:

• Respond to Inquiries: To process and respond to your requests for information, quotes, technical consultations, and custom formulation services
• Provide Services: To deliver our oilfield chemical products and solutions, including custom formulations tailored to your specific well conditions and operational requirements
• Improve Our Services: To analyze usage patterns, enhance our Site functionality, develop new products and solutions, and improve customer experience
• Communications: To send technical bulletins, product updates, industry news, and marketing materials that may be relevant to your operations
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including export control regulations applicable to oilfield chemicals
• Safety and Security: To protect the security and integrity of our Site, detect and prevent fraud, and enforce our terms of use
• Business Operations: To manage our business relationships, process transactions, and maintain internal records

Marketing Opt-Out: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at the address provided in Section 12. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.

3. Information Sharing and Disclosure

NCPS does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors and service providers who assist us with website hosting, data analytics, email delivery, customer relationship management, and other operational functions. These providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.
• Business Partners: We may share information with business partners involved in the fulfillment of oilfield chemical orders, technical consulting services, or logistics and shipping, to the extent necessary to complete your request or transaction.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Site of any such change in ownership or control.
• With Your Consent: We may share your information for other purposes with your explicit consent.

4. Data Security

We implement commercially reasonable administrative, technical, and physical security measures designed to protect the personal information we collect and maintain. These measures include:

• Encryption of data in transit using Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols
• Access controls limiting personnel access to personal information on a need-to-know basis
• Regular security assessments and monitoring of our systems
• Secure data storage with appropriate backup and recovery procedures
• Employee training on data privacy and security best practices

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you provide personal information at your own risk. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at the information provided in Section 12.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. The types of cookies we use include:

• Essential Cookies: Necessary for the basic operation of our Site, including session management and security functions. These cookies cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Site by collecting anonymous usage data (e.g., pages visited, time on site, bounce rate). We may use third-party analytics services such as Google Analytics for this purpose.
• Functional Cookies: Enable enhanced features and personalization, such as remembering your preferences and settings.
• Marketing Cookies: Used to track visitors across websites and display relevant advertisements. These cookies may be set by our advertising partners.

Managing Cookies: Most web browsers allow you to manage or disable cookies through browser settings. Please note that disabling certain cookies may limit the functionality of our Site. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Do Not Track Signals: Our Site does not currently respond to "Do Not Track" browser signals. We will update this policy if we adopt a standard for responding to such signals in the future.

6. Third-Party Links

Our Site may contain links to third-party websites, applications, or services that are not owned or controlled by NCPS, including links to industry organizations, regulatory agencies, and partner companies. This Privacy Policy applies solely to information collected through our Site. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party websites you visit through links on our Site.

7. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights include:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: NCPS does not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please submit a verifiable consumer request by contacting us using the information provided in Section 12. We may require you to verify your identity before processing your request. We will respond to verifiable requests within 45 days, as required by law.

Authorized Agent: You may designate an authorized agent to submit a request on your behalf by providing the agent with written permission signed by you. We may require the authorized agent to provide proof of their authorization and may also require you to verify your identity directly with us.

8. Children's Privacy

Our Site and services are directed to businesses and professionals in the oil and gas industry, and are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as promptly as possible. If you believe that a child under 13 has provided personal information to us, please contact us immediately at the information provided in Section 12.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting obligations. Specifically:

• Inquiry and Quote Data: Retained for up to 3 years following the last interaction, unless an ongoing business relationship exists
• Customer and Transaction Data: Retained for the duration of the business relationship plus 7 years thereafter for compliance with applicable tax and regulatory requirements
• Website Analytics Data: Retained in aggregated or anonymized form for up to 26 months
• Marketing Communications Data: Retained until you opt out, after which we may retain minimal records to honor your opt-out preferences

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

10. International Data Transfers

NCPS is headquartered in Houston, Texas, United States. If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those of your jurisdiction.

By using our Site or providing us with your information, you consent to the transfer, storage, and processing of your information in the United States. We will take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or through a prominent notice on our Site.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: